Refund policy - VDM Mobile Tack Skip to content
FREE STANDARD SHIPPING ON ALL ORDERS!
FREE STANDARD SHIPPING ON ALL ORDERS!
0
MOBILE TACK NEWSLETTER

SUBSCRIBE NOW

Signup and first access to special discounts and promotions.

By completing this form, you are signing up to receive our emails and can unsubscribe at any time.

Refund policy

RETURNS

  1. Eligibility: Returns are accepted within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.  Due to the nature of our small business, we are always willing to discuss a Return if it is outside these parameters.  Please contact us at Makensey@mobiletack.com if you have Return questions.

  2. Non-Returnable Items: The following items are not eligible for return:

    • Perishable goods, such as treats or opened supplements.
    • Personalized or customized items.
    • Gift cards or vouchers.

  3. Return Process: To initiate a return, please contact our customer service team via email. Provide your order number, item details, and reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.

  4. Refunds: Once the returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed using the original method of payment within [X] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange a return, replacement, or refund as appropriate.

  6. Store Credit: In some cases, we may offer store credit instead of a refund. Store credit will be issued in the form of a gift card or voucher and can be used towards future purchases on our website.

  7. Exceptions: In exceptional cases, such as for large or bulky items, returns may require special arrangements. Please contact our customer service team for further assistance.


EXCHANGES

  1. Eligibility: Exchanges are accepted within 30 days from the date of purchase. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.

  2. Non-Exchangeable Items: The following items are not eligible for exchange:

    • Perishable goods, such as treats or supplements.
    • Personalized or customized items.
    • Gift cards or vouchers.

  3. Exchange Process: To initiate an exchange, please contact our customer service team via email or phone. Provide your order number, item details, and the reason for the exchange. Our team will guide you through the exchange process and provide you with an exchange authorization if applicable.

  4. Exchange Shipping: Unless the exchange is due to our error, the customer is responsible for return shipping costs for the original item. We recommend using a trackable shipping method to ensure the safe return of the item. The customer will also be responsible for any additional shipping costs associated with the exchange.

  5. Exchanged Item Selection: If the item you wish to exchange is of a higher value than the original item, you will be responsible for paying the price difference. If the exchanged item is of a lower value, we will provide store credit for the price difference.

  6. Return of Original Item: Prior to shipping the exchanged item, please return the original item to us following the return process outlined in our Return Policy. Once we receive the original item and verify its condition, we will proceed with shipping the exchanged item.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange an exchange for a replacement item of the same type and value.

  8. Exceptions: In exceptional cases, such as for large or bulky items, exchanges may require special arrangements. Please contact our customer service team for further assistance.